26/01/2004: Changes to the Support System Outlined | |
Summary
Verrotech have announced some further details of the changes to the support system, how this will affect customers and the timescales for deployment. Article The new support system for customers, which will replace the existing portal through the main Verrotech web site with a module for the Control Panel has been comissioned. Although this system will initially be run along-side the existing portal (and all updates available through both systems), the existing system will eventually be withdrawn.
Several key features will now be made available to customers including the ability to update tickets and receive email alerts automatically when an action occurs. Verrotech strongly urge all customers to get a VCP account (you can request one from verrotech.com/feedback.php). We will always enable customers to raise requests via unauthenticated services but the all other facilities will be withdrawn.
The timescale for these changes are as follows:
February 2004 - VCP 2.0 Roll-Out
Febuary-March 2004 - VCP Support Interface Roll-Out
August 2004 - Original System Scaled down to Open-Only
More information about the new support system will be made available when it is launched.
Other Recent Verrotech Announcements23/01/2008: UK Hosting Upgrade15/06/2007: Stavros Upgrade Update 12/06/2007: Stavros Platform Upgrade Back to the Verrotech Announcement Main Page |
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Verrotech announce cut-price bronze hosting package for just
the equivalent of 6.25ukp per month! Learn more about this
and other great hosting packages here.
Some new training courses are now available including some
higher level technical training courses. This follows on from
our successes with programs such as Networked Systems and
ExtraNet Technology. Browse a full list of our available
training products here.
The support knowledgebase continues to grow in scope and
useability for our customers. New technologies on trial by
Verrotech's systems development team will allow information
from resolved issues that may re-occur to be automatically
transferred to the knowledgebase. Our customers are now
finding this system to be their primary support utility.
You can learn more and access the knowledgebase
here.
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