| 2011-02-07 23:58:36 Verrotech Network Operations |
All services should now be restored to normal operation. There may have been delays in mail delivery while some queues cleared. We apologise for any disruption caused by this issue. Customers who have been affected by the issue may now make changes again to their content. If you continue to experience problems please contact support. |
| 2011-02-07 23:12:08 Verrotech Network Operations |
A further update to the major incident affecting a number of customers on our US (Hektor) platform: Most services are now available. DNS and Email are fully restored and operational. Owing to a combination of factors we are still working to restore some web content and database information. Once again PLEASE DO NOT MAKE ANY CHANGES IF YOU SITE HAS BEEN AFFECTED UNTIL POSTED HERE. We hope to have web content fully restored in the next 60 minutes. Some customers may find some IP addresses have changed but this should not cause any problems. No mail or other data has been lost during this incident. |
| 2011-02-07 13:52:19 Verrotech Network Operations |
We have now identified the root cause of the major failure still affecting a large number of customers on our US (Hektor) hosting platform. During the next few hours we hope to begin resolving this issue and restoring service. If you are affected by this issue and service is restored to your site please do not make any changes until we announce the full restoration via system status. |
| 2011-02-07 12:04:02 Verrotech Network Operations |
Further to the previous announcement we can confirm a major fault affecting a large number of customers hosted on our US (Hektor) platform. This has been raised to a priority 1 issue and we are working to resolve the problem.
Delays in support may also be experienced owing to the high level of enquiries relating to this problem.
We apologise for any inconvenience caused and will post further updates as and when appropriate. |
| 2011-02-07 08:45:55 Verrotech Systems |
We are aware of problems being experienced by some customers hosted on our US (Hektor) systems. Engineers are investigating. |
| 2009-05-17 11:09:49 Verrotech Systems |
Some customers may have noticed a brief (3 minute) period this morning when they were unable to access email/web sites hosted on our davros server. The reasons for this was that our server team were performing a operating system security update to ensure all our servers are secure and reliable. We appologise for any inconvenience this may have caused.
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