| 2011-02-07 23:58:36 Verrotech Network Operations |
All services should now be restored to normal operation. There may have been delays in mail delivery while some queues cleared. We apologise for any disruption caused by this issue. Customers who have been affected by the issue may now make changes again to their content. If you continue to experience problems please contact support. |
| 2011-02-07 23:12:08 Verrotech Network Operations |
A further update to the major incident affecting a number of customers on our US (Hektor) platform: Most services are now available. DNS and Email are fully restored and operational. Owing to a combination of factors we are still working to restore some web content and database information. Once again PLEASE DO NOT MAKE ANY CHANGES IF YOU SITE HAS BEEN AFFECTED UNTIL POSTED HERE. We hope to have web content fully restored in the next 60 minutes. Some customers may find some IP addresses have changed but this should not cause any problems. No mail or other data has been lost during this incident. |
| 2011-02-07 13:52:19 Verrotech Network Operations |
We have now identified the root cause of the major failure still affecting a large number of customers on our US (Hektor) hosting platform. During the next few hours we hope to begin resolving this issue and restoring service. If you are affected by this issue and service is restored to your site please do not make any changes until we announce the full restoration via system status. |
| 2011-02-07 12:04:02 Verrotech Network Operations |
Further to the previous announcement we can confirm a major fault affecting a large number of customers hosted on our US (Hektor) platform. This has been raised to a priority 1 issue and we are working to resolve the problem.
Delays in support may also be experienced owing to the high level of enquiries relating to this problem.
We apologise for any inconvenience caused and will post further updates as and when appropriate. |
| 2011-02-07 08:45:55 Verrotech Systems |
We are aware of problems being experienced by some customers hosted on our US (Hektor) systems. Engineers are investigating. |
| 2009-05-17 11:09:49 Verrotech Systems |
Some customers may have noticed a brief (3 minute) period this morning when they were unable to access email/web sites hosted on our davros server. The reasons for this was that our server team were performing a operating system security update to ensure all our servers are secure and reliable. We appologise for any inconvenience this may have caused.
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| 2009-05-08 23:25:23 Verrotech Systems |
Some customers have reported problems accessing the Verrotech Control Panel over the last 24 hours. Our engineers have now resolved the problem.
If any issues are still being experienced pleased contact your Verrotech Account Manager or Support Representative so we can investigate further.
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| 2008-03-11 17:17:40 Verrotech Systems |
A software lockup combined with a PSU failure on manual reboot caused a temporary outage on our monitoring and some network operation systems over the last hour. This has been resolved and no users should have been affected. |
| 2008-02-01 23:00:22 Verrotech Systems |
The UK migration to the Davros system has been completed. All services should now be restored and mail backlogs are clearing. Users experiencing problems other than slight mail delays should raise a support ticket. Support staff are available throughout the night to monitor the systems. |
| 2008-02-01 22:14:01 Verrotech Systems |
The UK Stavros/Davros hosting upgrade is in progress. Updates will be posted here and to the MOTD. Users will be unable to access content or mail during this period. |
| 2007-12-07 18:30:58 Verrotech Systems |
We have experienced problems with our UK (Stavros) hosting platform today and some users may have experienced periods of inaccessibility. The fault has now been resolved and mail backlogs etc are now clearing. |
| 2007-06-15 16:59:17 Verrotech Systems |
An issue has been identified with a connectivity provider for the StavMax platform and as such the upgrade process has been suspended pending rescheduling. More information will be available nearer the time. |
| 2007-06-12 21:35:10 Verrotech Systems |
Between Friday 15th and Monday 18th of June 2007 we will be performing a major upgrade to our main UK (Stavros) hosting service. The upgrade will involve switching services to the newly commissioned StavMax platform which has been specifically developed to replace the existing platform the Stavros service is deployed on.
The new platform will allow for increased capacity and redundancy as well as future-proofing the service for at least five years.
Part of the upgrade will involve user data such as web content, email and databases being transferred between physical disk sets. As a result a certain period of “change freeze” and a minimum amount of service downtime will be required.
All Stavros services including access (FTP), mail and web will be suspended temporarily at approximately 17:00 BST on Friday 15th June to facilitate the data transfer.
Service should be restored between 20:00 and 23:00 BST on Friday 15th but all Stavros services will remain “at risk” during the assurance testing window which ends at 23:59 on Sunday 17th.
The Verrotech website and support facilities may also be affected during this period.
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| 2007-05-27 16:37:36 Verrotech Systems |
Work has been performed to mitigate the problems with mail on our UK (Stavros) systems. Engineers continue to work to identify and resolve the root cause. Customers who receive their mail directly through the UK (Stavros) system may experience some small delays in delivery. No mail has been or will be lost as a result of this issue, merely delayed. |
| 2007-05-25 22:54:03 Verrotech Systems |
Some customers may be experiencing delays if their mail is spooled directly through our UK (Stavros) system. All other customers including direct MX delivery will be unaffected. Engineers are investigating and no mail has or will be lost merely delayed. |
