| 2008-03-11 17:17:40 Verrotech Systems |
A software lockup combined with a PSU failure on manual reboot caused a temporary outage on our monitoring and some network operation systems over the last hour. This has been resolved and no users should have been affected. |
| 2008-02-01 23:00:22 Verrotech Systems |
The UK migration to the Davros system has been completed. All services should now be restored and mail backlogs are clearing. Users experiencing problems other than slight mail delays should raise a support ticket. Support staff are available throughout the night to monitor the systems. |
| 2008-02-01 22:14:01 Verrotech Systems |
The UK Stavros/Davros hosting upgrade is in progress. Updates will be posted here and to the MOTD. Users will be unable to access content or mail during this period. |
| 2007-12-07 18:30:58 Verrotech Systems |
We have experienced problems with our UK (Stavros) hosting platform today and some users may have experienced periods of inaccessibility. The fault has now been resolved and mail backlogs etc are now clearing. |
| 2007-06-15 16:59:17 Verrotech Systems |
An issue has been identified with a connectivity provider for the StavMax platform and as such the upgrade process has been suspended pending rescheduling. More information will be available nearer the time. |
| 2007-06-12 21:35:10 Verrotech Systems |
Between Friday 15th and Monday 18th of June 2007 we will be performing a major upgrade to our main UK (Stavros) hosting service. The upgrade will involve switching services to the newly commissioned StavMax platform which has been specifically developed to replace the existing platform the Stavros service is deployed on.
The new platform will allow for increased capacity and redundancy as well as future-proofing the service for at least five years.
Part of the upgrade will involve user data such as web content, email and databases being transferred between physical disk sets. As a result a certain period of “change freeze” and a minimum amount of service downtime will be required.
All Stavros services including access (FTP), mail and web will be suspended temporarily at approximately 17:00 BST on Friday 15th June to facilitate the data transfer.
Service should be restored between 20:00 and 23:00 BST on Friday 15th but all Stavros services will remain “at risk” during the assurance testing window which ends at 23:59 on Sunday 17th.
The Verrotech website and support facilities may also be affected during this period.
|
| 2007-05-27 16:37:36 Verrotech Systems |
Work has been performed to mitigate the problems with mail on our UK (Stavros) systems. Engineers continue to work to identify and resolve the root cause. Customers who receive their mail directly through the UK (Stavros) system may experience some small delays in delivery. No mail has been or will be lost as a result of this issue, merely delayed. |
| 2007-05-25 22:54:03 Verrotech Systems |
Some customers may be experiencing delays if their mail is spooled directly through our UK (Stavros) system. All other customers including direct MX delivery will be unaffected. Engineers are investigating and no mail has or will be lost merely delayed. |
| 2007-02-20 17:35:16 Verrotech Systems |
The earlier reported problems with DNS have been found and resolved |
| 2007-02-20 17:15:22 Verrotech Systems |
We are investigating problems with DNS records provided to some directly registered Nominet (.uk) domain holders from our US Hektor hosting platform. |
| 2006-04-23 19:58:41 Verrotech Systems |
The earlier delays with SMTP mail spooling have been resolved and backlogs are now cleared. No mail was lost as a result of this issue. |
| 2006-04-23 15:29:30 Verrotech Systems |
We are experiencing some problems with external SMTP mail spooling to and from our UK (Stavros) platform. Incoming mail and some forwarded mail (to non-Verrotech email accounts) may be delayed. No mail will be lost as a result of this issue. Mail routing within the Verrotech network is unaffected. Engineers are investigating and further updates will be posted when available. |
| 2006-02-17 17:42:06 Verrotech Systems |
The DNS maintainence has been completed. |
| 2006-02-17 16:19:02 Verrotech Systems |
The DNS maintainence (1600 - 1800 GMT) has now begun. Some customers may experience very brief DNS outages to domains hosted on either our US (Hektor) or UK (Stavros) systems. |
| 2006-02-12 21:43:06 Verrotech Systems |
The Verrotech Control Panel version 3.0 is now live. Please note that we had to change some passwords for technical reasons, so if you have problems, please email support@verrotech.com and one of our support agents will reply with your new password. Please include your VCP username in your email.
This new version of the VCP implements a completely new user interface, improved web usage statistics, access to phpMyAdmin to manage your MySQL databases and numerous other changes. |
