This sticker will have three sets of numbers, the PID (Product ID), CID (Customer ID) and PUID (Product Unique ID) - it is the UPID you need to enter. This will also have been provided with the documentation for your product. Please contact us if you are unable to determine your PUID.

You may also like to try our Knowledgebase service which will contain newer (post September 2003) answers to common queries raised with our support department. Although we will always undertake to include changes in procedure and/or solutions in our Network Products documentation, updates will be primarily posted to the knowledgebase.

PUID